Years on the floor. A
philosophy of calm operations.
Ops & Hires Co. exists because there's a better way to run a small business than constant firefighting — and we've spent years proving it.
From the floor to consulting partner.
Jennifer is the founder of Ops & Hires Co. and a multi-location operations leader with years of hands-on experience building teams and systems for small businesses. After years of watching talented owners struggle not from lack of effort but from lack of structure, she built Ops & Hires Co. to give them the operational backbone they deserve.
Her approach is hands-on, realistic, and built around the way real teams actually work — not theoretical frameworks from a consulting deck.
Why this company exists.
After years of managing multi-location teams across operations-heavy small businesses, one truth kept surfacing: the businesses that struggled weren’t the ones with bad products or bad owners. They were the ones with no systems, fuzzy roles, and hiring that happened in panic mode.
The owners I admired most weren’t superhuman — they had structure. Documented processes. Clear hiring filters. Teams that could run a Tuesday lunch rush without the owner standing at the pass.
"Calm doesn't happen by accident. It's built — one SOP, one hire, one accountability check at a time."
Ops & Hires Co. exists to bring that same structure to small business owners across food, care, beauty, fitness, and service industries. Different businesses, same operating philosophy: clear systems, the right people, and leaders who get to lead instead of putting out fires.
Three principles that guide every
engagement.
Systems before scale.
Growing a broken operation just makes the chaos louder. We build the foundation first so growth is something you welcome, not something you survive.
Hire for fit, not desperation.
The wrong hire costs more than a slow one. We help you build hiring processes that filter for the right people, the first
time.
Calm is a competitive advantage.
Burned-out owners make worse decisions. A business that runs without chaos serves customers better, retains team longer, and earns more.
Experience that informs every recommendation.
Operations leadership built across multiple industries, with a focus on practical, compliance-aware systems for owners who don't have time for theory.
- Multi-location small business operations
- Hiring systems & onboarding design
- Industry-specific compliance documentation
- SOP development & team training
- Scheduling & labor efficiency
- Management role design & accountability
Let's build the calm operation your business deserves.
Start with a no-pressure conversation about what's working, what isn't, and where you want to go.